SHIPPING + RETURNS

S H I P P I N G

 Shipping only available in the United States. Please allow 3-5 business days for order processing. After shipment, customers will be updated with a tracking number.

Please note that when purchasing a pre-order item, the order will ship once the pre-order item has come back in stock. An item that is currently in stock placed in the same order as a pre-order item will ship together with the pre-order item once it has come back in stock.

 

R E T U R N S

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gabrielles.graphs@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping cost is buyer responsibility. 

  • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.
  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

O R D E R   C A N C E L L A T I O N S

 All orders (including pre-order) are FINAL. We do not accept order cancellations as we work to fulfill orders as quickly as possible. Please ensure you are certain before submitting your order, otherwise you must complete the return process as listed above.